Patient Services Assistant
Location: Ann Arbor Michigan
Description: University of Michigan is in need of Patient Services Assistant right now, this job will be placed in Michigan. Further informations about this job opportunity kindly see the descriptions. How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the posit! ion and outline skills and experience that directly relate to this position. Job Summary
Call center position in the Department of Obstetrics and Gynecology, who is dedicated to supporting Von Voigtlander Women's Clinic Call Center. The representative provides UMHS program, clinic and faculty information to consumers, referring physicians, UMHS staff and faculty, and other health care professionals. This position solves routine and complex customer concerns. The representative also displays the highest level of customer service, attentiveness and consideration possible in all cases. Responsibilities*
Handle multiple lines at any given time without disconnecting caller. Utilize equipment appropriately for muting when monitoring calls. Inform the caller when transferring a call and give explanation. Announce all transferred calls to the receiver. Initiate follow-up calls to caller in a timely manner. Place callers on hold only when necessary. Ask callers for permissio! n to wait a moment. Ensure all messages are followed up within! 24 hours. Meet or exceed call center productivity standards. Required Qualifications*
High school graduate. Strong interpersonal and communication skills are necessary. Willingness to be a team member with the ability to be flexible and adapt to a changing work environment. Demonstrated satisfactory competence with basic medical terminology. Must be able to type 40 wpm, be highly customer service oriented and be able to maintain confidentiality with respect to caller and physician data. Ability to spell correctly and use proper grammar. Strong organizational skills. Attention to detail and accurate work output. Excellent attendance record. Desired Qualifications*
Associate degree or equivalent combination of education and experience in the healthcare industry. Three to five years telephone-based customer service experience (or 3-5 years of OBGYN previous reception experience). Demonstrated ability of strong problem-solving skills. Ability to work in a self-directed! manner while interacting with patients, Health System faculty and staff, and managed care organizations. Reasonable knowledge of Health System and department policies, procedures and regulations. Proactively participates in continuous work improvement efforts including identifying ways to reduce wastes and costs. Experience working with a team and demonstrating excellent customer service skills. Ability to work independently in an ever-changing and potentially stressful environment. Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction. Work Schedule
Work schedule is 40 hours per week - Monday through Friday - varies between the hours of 7:00 a.m. to 6:00 p.m. Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
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If you were eligible to this job, please email us your resume, ! with salary requirements and a resume to University of Michigan.
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This job starts available on: Thu, 15 Aug 2013 16:32:44 GMT