Job Description:
- Designing and managing high-impact reports on behalf of the program Manager / business owner to boost the financials performance and the targeted profitability.
- Supporting and being a part of the local/regional projects related to performance management, cost efficiency & customer experience.
- Building insights tools/dashboards that highlighting root causes for performance metrics changes.
- Continuously working on identifying process gaps and improvement areas.
- Responsible for identifying trends within all LOBs performance and to design pragmatic solutions for consideration and implementation.
- Managing and proactively improving and centralizing all performance management tools to meet continuously changing business need and priorities.
- Providing actionable recommendations and insights to meet the targeted EBIT level by analyzing the support data.
- Monitoring and reviewing site workforce capacity to ensure maximum efficiency and suggestions any needed moves.
- Cooperating with global board teams to scale best practices and standardize process and metrics.
- Reporting client relations team organic growth pipeline with the key highlights and opportunities insights.
- Investigate in the monthly P&L results vs the budget.
- Running the allocations matrix on monthly basis in alignment with each business/ department owner.
- Anticipating/Aiding in the annual budget analysis across the business top-line / bottom-line.
- Reporting/ Updating Majorel clients data base according the group requirement for the file outlook.
- Generate the required reports.
- Keep company vision, mission, values and follow all policies and procedures.
- Performs miscellaneous job-related duties as assigned.
- Bachelor’s degree
- +2 years of work experience in relevant area.
- English level B2 (speaking & writing)
- Excellent use of MS Office
- Visual basic codes & Excel automations tools
- Use Power PI
- Excellent verbal and written communication skills.
- Good presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Ability to evaluate and research training options and alternatives.
- Call center fundamental.
- Experience in workforce management and budgeting
- Exceptional Problem Solving
- Excellent analytical & follow up skills
- Teamwork and cooperation
- Multi-tasking abilities
