We are looking for an Inbound/Outbound Sales Representative to join our team. The successful candidate will be responsible for responding to customer inquires, providing product information, and assisting customers with their purchase decisions. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to think quickly and make informed decisions. This is a great opportunity for an individual who is looking to grow their career in sales and make a positive impact on our customers
Benefits :
Pay Range: $18.00 - $23.00
- Health Insurance: Insurance covers vision and dental.
- Work/Life Balance
- Tuition Reimbursement Assistance and amp; Education Life Works
- Employee Stock Purchase Plan
- Employee Wellness and 401k plans
Job Duties and Responsibilities
- Uses established processes to determine customer needs and ethically promote
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appropriate products to potential and existing customers.
- Achieves sales goals for percentage and volume
- Enhances customer loyalty by effectively promoting services that will enhance the
quality of customers’ lives and generate sustainable revenues for the company.
- Effectively utilizes sales/retention techniques to gain and/or retain new and existing
customers calling to subscribe or cancel services.
- Accurately documents all customer-related transaction information, ensuring that
work orders and billing systems accurately reflect the transaction requirements.
- Ensures all customer communication is professional, courteous, and helpful so that
potential and existing customers understand their value to us.
Required Qualifications:
- High School Diploma or equivalent
- Minimum 1 year experience in customer-facing environment, in-person or call center.
- Ability to learn quickly and deal with complex technology changes
- Exceptional interpersonal skills and excellent communication (verbal and written) skills
- Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc)
- Excellent organizational skills and the ability to self-manage your line of business
Preferred Qualifications:
- Previous sales experience in a goal-oriented environment.
- Previous call center experience
- Previous experience selling with an established sales process
